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Covid19 Response

COVID19 Response - May 26, 2020

May 26, 2020

COVID-19 Response - May 26, 2020

Curbside + Pop-Up Self-Service Copying! 

We are excited to let you know we are introducing two new services this week: Curbside pickup and Pop-up Self-Service Copying!

While our retail storefront is remaining closed in response to COVID19, we are starting some new procedures to help fulfill our customers needs, while also keeping our team and customers as safe as possible. We are still following our plan from our update on April 10th - the answers to our frequently asked questions are still relevant so please review them prior to ordering.

*NEW* CURBSIDE PICK-UP SERVICE:

Starting today, May 25, 2020 we are offering optional curbside pick-up service, in addition to mailing and delivery options for print orders made through online ordering and email.

This service is only for completed projects, so please ensure you have been notified that your project is ready for curbside pickup. Projects must be paid in full online prior to pickup. 

Curbside Pick-up Process:

  • Available 1pm to 4pm weekdays.
  • Please park in our back parking lot.
  • Call 802-476-3615 from your car to request curbside pick-up.
  • We will put your project outside for you to pick-up.
  • In case of inclement weather, we will put your job out in a clear plastic tote to protect it from the elements. Please remove your project from the tote and the leave the tote on the stoop. 

*NEW* POP-UP SELF-SERVICE COPYING!

We will start hosting pop-up OUTDOOR self-service copying on Wednesdays from 1pm to 4pm (Weather Permitting).

On Wednesdays we will put our black and white self service copier out in front of our door on North Main Street. This machine can be used for all black and white copying on regular 8.5x11 paper. We will have a box outside for a pay-what-you-can model (cash or check). Credit card payments can be made online. All money raised through the pop-up copying experience will go towards our Vermont Loves Adopt-A-Sign Campaign

If you have a specific project you are working on, or if you have any questions about our capabilities and limitations, please reach out to us via email, live chat, phone or text 802-476-3615. 

As always, thank you for your continued support. 

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For more information, please be sure to read our previous blogs on this topic:

March 16th - initial social distancing and storefront limitations announced

March 23rd - further storefront limitations announced

March 25th - announcement of storefront closure and resources for small business

April 10th - * this announcement includes a Frequent Asked Questions about how we are functioning at this time.*

May 13th - general update on our Covid-19 reopening timeline


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COVID19 Response - May 13, 2020

May 13, 2020

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COVID-19 Response - May 13, 2020

We hope you are staying home and staying safe as much as possible. This is an update on our team’s COVID-19 current response. As in recent weeks, things are always changing and we will keep you updated here and on our social channels. 

 

Seven weeks ago we closed our retail storefront in response to COVID19. Our Governor is now allowing retail establishments to reopen as of May 18th with some restrictions. We are very excited for our retail clients who will soon be able to reopen their storefronts. 

We, however, have decided that we will not yet be reopening our storefront to the public. Safety for our team and customers is our utmost priority. Even with restrictions, we do not currently feel that it is safe to re-open to the public in full capacity. We will continue to monitor the situation, and when we feel that certain criteria has been met, we will reopen in a slow, methodical and phased approach. 

Until then, we are still printing orders made through online ordering and email. We will continue to ship projects as they are completed. We are still following our plan from our update on April 10th - the answers to our frequently asked questions are still relevant so please review them prior to ordering. We now have an online store to purchase our in-stock office supplies

We are supporting Vermont businesses who are reopening as safely as possible by offering signage options such as floor graphics and window posters, disposable and washable menus, and other marketing collateral to help them communicate to their customers. Related: Our Top 3 Products to Help Your Business During Covid-19

In addition, we are offering free prints of all mandatory signage available from the Vermont Department of Health and the CDC. If you would like these pdfs printed for your business, please email us.

If you have a specific project you are working on, or if you have any questions about our capabilities and limitations, please reach out to us via email, live chat, phone or text 802-476-3615. 

Thank you for your continued support. 

Ghost Hug

 

 

For more information, please be sure to read our previous blogs on this topic:

March 16th - initial social distancing and storefront limitations announced

March 23rd - further storefront limitations announced

March 25th - announcement of storefront closure and resources for small business

April 10th - * this accouncement includes a Frequent Asked Questions about how we are functioning at this time.*


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COVID19 Response - April 10, 2020

Apr 10, 2020

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COVID-19 Response - April 10, 2020

We hope you are staying home and staying safe as much as possible. This is an update on our team’s COVID-19 current response. As in recent weeks, things are always changing and we will keep you updated here and on our social channels. 

Please watch this message from Mollie Lannen from 3/26/2020:

Frequently Asked Questions: COVID-19 Edition

GENERAL FAQ:

Q: Are you open? / When will you re-open?
A: Our storefront is closed to the public per government guidelines. We are still able to provide printing services as an essential business, however jobs should come in via our online methods and go out via mailing options. We are not sure when we will re-open yet, please stay tuned.

Q: I called you, why did no one answer if you are still open?
A: Most of our team is working remotely. We are coming into the shop nearly every weekday to do print projects. We will answer the phone while we are in the store. The best way to reach us is via email. We can respond even when we are not physically at the store.

Q: I need curbside pickup.
A: We are *highly* recommending you have your project mailed. We are offering some curbside pickup for select projects that are time sensitive for essential businesses. Curbside pickup may include an additional fee. Please consider if you can just stay home.

Q: Why might there be a charge for curbside pickup?
A: In order to offer any kind of curbside pickup, we have to be physically available at the store. When we arrange curbside pickup, we will work out a pickup window with you and be available during that time to put your project on our stoop when you get to the parking lot. This service is available solely at the discretion of our team members, and special trips may require an additional fee. 

Q: Mailing things sounds expensive. I don’t want to pay extra for that. 
A: Safety for our team is our top priority. Mailing out projects has been identified as one of the most important ways our team can limit contact. We understand that mailing seems like an extra expense and an extra delay to you getting your project, however we have found that for most projects the expense is very minor, usually $1-$3 for things that can fit into an envelope. For larger projects we have found that USPS rates are $7-$15. Most projects we have mailed so far are around the $10 mark. For larger projects, and time sensitive ones, we can utilize Green Mountain Messenger for $18. For projects over $250 we are waiving postage fees.

Q: How do I pay you?
A: You can pay us easily and securely online through our website. We will give you the final total including tax, and that is all you will need to be able to use the form. Some people prefer to call in with a credit card, which is fine but please note that we take credit cards over the phone utilizing this same secure form, and that our availability via phone is limited right now. 

Q: I don’t want to pay with my credit card. How else can I pay you?
A: We are not accepting any cash payments at this time. We prefer that you do not pay with a check, as we are not regularly receiving our postal mail due to our limited hours, and as a result your project may be delayed. We prefer digital payment options. In addition to credit cards, we can accept PayPal, Venmo, and Veem.

PHYSICAL COPYING FAQ:

Q: I need some copies of a physical original.
A: We are not able to take in physical originals at this time. Please scan your originals and email them to us and we can make the number of copies you need and mail them to you.

Q: But I don’t have a scanner.
A: If you have a smartphone, ipad or other similar device, there are free applications you can use to take a scan of a physical original. Even if you have a digital camera you can use that to take a very clear photo of your item. 

Q: I also don’t have any kind of smartphone, ipad or other similar device that can take a photo. 
A: Unfortunately we won’t be able to help you with this project at this time. Please keep checking back for when it’s safe for us to reopen our storefront. We have self-service options in place that will allow you to make your own copies safely - but only once it’s safe to do this.

Q: I have a large project I need copied.
A: Please email us to discuss your project so we can determine if there is a safe way to get this done for you.

PRINTING FAQ:

Q: I need just a couple of prints.
A: Please email us (preferably a pdf) of the file you need printed. We can mail them to you. If the prints can be folded and put into a standard #10 envelope, that is the cheapest option. If they are flat we can also mail them flat. Small projects like this are running around $3-5 for the printing and mailing. You can pay us online and never leave your house!

Q: I have a BIG printing project.
A: Bring it on! The more the merrier. We have full access to our suppliers and wholesalers at this time. We love to hear the sound of our machines whirling. Please email us to discuss your project, it already sounds exciting. 

Q: I have a printing project I need done really quickly.
A: Please email us to discuss. Lead times on some projects are longer due to availability of staffing and supplies, however we do have a lot more flexibility in our work queue right now. 

FAXING FAQ:

Q: How do I send a fax?
A: Please email us the fax number you need to send to and attach the files of what you would like sent. (If you have physical documents you need to fax, please see the above FAQ about physical copying for information on how to deal with getting us your physical documents). We will email you with your fax price, and upon receipt of online payment we will electronically send your fax on your behalf. We will email you back a confirmation that the fax has been sent. 

BUT WHAT ABOUT.... ?

If your question was not answered here, please let us know by contacting us today. We are always problem solving to help you with your needs in a way that is safe for you and for us. Thanks!

 

For more information, please be sure to read our previous blogs on this topic:

March 16th

March 23rd

March 25th


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Storefront Temporarily Closed - COVID19 Response - March 25, 2020

Mar 25, 2020

Business as unusual in unusual circumstances.

In response to the latest 'Stay Home, Stay Safe' executive order, we have decided to temporarily close our storefront.  

Please note that we are continuing to operate to as much capacity as possible.

We know that printing is an essential service for your business and we are doing everything we can to provide as many services as possible. 

Please email us with your project needs and we can let you know how / if / when we can accommodate your request. info@cwprintdesign.com. You can also text us at 802-476-3615.

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Stay in contact!

You'll still find us hanging out on all kinds of social platforms, including: 

Facebook: facebook.com/cwprintdesign

Instagram: instagram.com/cwprintdesign

Twitter: twitter.com/cwprintdesign

Pinterest: pinterest.com/cwprintdesign

Google: g.page/cwprintdesign

Yelp: yelp.com/biz/cw-print-design-barre

LinkedIn: linkedin.com/company/copy-world-inc

*NEW* YouTube: youtube.com/channel/UCVnAgLNJzkvmfcwY3tbGrkg

During this time while we are all staying home so we can stay safe, please consider leaving us reviews, interacting and sharing our social content. We look forward to seeing you virtually soon!

Additional Resources: 

Do you have other concerns not addressed here? Please contact us today with any questions or concerns you may have. 

This is an update to our previous release regarding our process for COVID-19 which we published on March 16th and March 23rd.

CW heart

COVID19 Response - March 23, 2020

Mar 23, 2020

Business as usual in unusual circumstances.

Things are changing, rapidly. Businesses around us and all over the nation are closing and changing rapidly. We want to stay open and working, but we need your help.

As of this writing, March 23, 2020, our storefront remains open but limited. Per government recommendations for everyone's health and safety, we are limiting any close contact. Therefore, our storefront is now limited to:

  1. Self Service / DIY (Do-It-Yourself) solutions. We have been working on upgrade our self-service experience for over a year, and are excited that our new equipment should be up and running by the end of day March 23rd. Our new upgrade here will allow customers to copy, print, scan and pay without any need for our team. In order to make these solutions as easy as possible for you to use, we are developing videos and instructional posters. There may be some learning curve but we assure you - this is something you can do yourself. If doing it yourself worries you, this is a sign that you should not come to our store at this time. Please utilize email and online ordering
  2. Pre-order pickup. If you have ordered a project and decided to pick it up (please, please, please, consider having your project shipped!), we will be moving the pickup drawers into the self service area. You will be given a drawer number so you can pick up your project.
  3. We will only be accepting credit card payments (and online payments) in order to further reduce contact. 

Important Notes and Updates:

  1. You do not need to come to our store. Please order online, via email, phone, text, Facebook Messenger, etc and have your project shipped. Please see our original post for more details.
  2. If you are considered to be in the category of vulnerable population, PLEASE, stay home. Please prioritize if your project is worth the added risk of leaving your house (it probably isn't). Don't be that kid in kindergarten who won't listen and now everyone is losing recess time. 
  3. Maintain social distance of at least six feet between you and other human beings (both in our store and everywhere else). For reference, our counter is 3 feet deep. If you stay one-and-a-half feet back on your side, and we stay stay one-and-a-half feet away on our side, we will be at a safe distance. We plan to stay at least three feet back from the counter, just to be safe. From this distance we can still waive, talk, and even do jazz hands. 
  4. We are removing all common-area tools - such as paper trimmers, staplers, paper clips, pens, tape, and even our free coffee station. If you need any of these items while you use our self-service area please ask. This is so there are less objects for us to sanitizer between customers. 
  5. Disinfect / Sanitize. There will be hand sanitizer in the self service area. Please use it before you touch anything. And use it again before you leave. And wash your hands when you get home.  We are disinfecting everything between each client as well. 
  6. Look with your eyes, not with your hands. It is impossible for us to disinfect everything you touch if you are touching everything. 
  7. Supply chain - as of right now, we have received word from some suppliers that they are ceasing or reducing operations. This may impact your timeline, and if so we will let you know.

Please, above all, be safe.  We are evaluating our policies on a daily basis. We are anticipating reducing store hours or locking our doors all together in the coming weeks. We want to work. We want to stay healthy. We want our families to stay healthy. We want you to stay healthy. We will adapt as needed to achieve these things. 

To all of our small business clients

We feel you. You are not alone. Change is scary. Layoffs are scary. Being unprepared is scary. Being prepared is scary. Pivoting your business is scary. Working from home - scary. Homeschooling - scary. Closing your business - either from your own decision or by mandate - is absolutely scary. Do not let fear overpower your resiliency, kindness and positivity. Take space - physical space as required to flatten the curve, and mental space to reset your mindset. Now is the time to plan your course. 

Resources

Do you have other concerns not addressed here? Please contact us today with any questions or concerns you may have. 

This is an update to our previous release regarding our process for COVID-19 which we published on March 16th. Please read that here.

COVID19 - Social Distancing

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OUR GUARANTEE: We pride ourselves on providing an exceptional experience and end result for all of our clients.
Our goal is to forge long-lasting partnerships with everyone that we work with. As such, we offer an unconditional satisfaction guarantee and will do everything in our power to ensure you are a client for life.