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Covid19 Response

Covid19 Response - June 29, 2020 - Announcing Self-Service Appointments

Jun 29, 2020

Now Accepting Self-Service Appointments

We will begin a partial reopening of our physical storefront on July 13th via self-service appointments. You may reserve your appointment by emailing us: info@cwprintdesign.com.

We will offer 30-minute appointment slots at 9am, 10am and 11am on weekdays, allowing us time to clean and disinfect between customers. During your appointment, you will be welcomed into our self-service area where we will have a fully contained self-service copier/printer/scanner for you to use. We are really excited about this new copier, it is powered by an EFI M-600 portal, which will allow you to pay, copy, print and/or scan direct at the machine. The new system is very easy to use, we know you'll love it as much as we do. 

EFI-M600

  • Appointments are available Monday through Friday at 9am, 10am or 11am and will last up to a half hour.
  • There is a $5 reservation fee, due at the time of booking. This fee helps us cover the expenses incurred with the safety, setup, and cleaning process involved with offering this new service. 
  • This is for self-service only. Our team will only be available to assist you if the equipment malfunctions. 
  • You will be able to print, copy and scan, in color or black and white. We will send you an instructional video to watch prior to your appointment.
  • Pricing is estimated as follows: Color 49 cents each; Black and White 20 cents each.
  • Credit card is the only payment type accepted.
  • Masks are REQUIRED. If you do not bring a mask, we will provide you with one. 
  • Hand sanitizer will be available

What to expect during your appointment:

  • Please arrive on time for your appointment. Early access will not be granted and you cannot stay past your appointment time. 
  • Call from your vehicle when you arrive. You will be asked a series of basic screening questions to help ensure your safety and that of our team. If you are sick, or have been exposed to someone sick, please call ahead to reschedule your appointment.
  • Our team will unlock the back door so you can enter the self-service area. Please note, this door will remain unlocked during your appointment and you'll be able to leave at any time. This also means that there is a potential that an unauthorized customer may attempt to enter the store. We will have ample signage and barricades to help prevent this, and anyone who shows up without an appointment will be asked to leave.
  • We will have the following supplies available for you during your appointment: Scotch tape; Stapler; Paper-trimmer; Correction fluid. We will sanitize these supplies between customers. There will also be a pen for you to use and take home with you.  

Questions? Concerns? Please contact us and we'll do our best to help!

Covid19 Response - June 23, 2020

Jun 23, 2020

We are excited to announce some upcoming changes to our operations due to Covid19.

Pop-Up Copying: Expanded Hours + Free Copies!

Due to popular demand, our pop-up self-service copying experience is being expanded. We will now offer this service Monday, Wednesday, and Friday from 1pm to 4pm (weather permitting). We will put our copier outside of our front door and will continue with a pay-what-you-can pricing structure. We continue to clean this area between customers. This machine is capable of black and white copying only

Pop-Up Copying

Curbside Pick-up: Monday to Friday 1pm to 4pm

We will continue to offer curbside pickup on weekdays between 1pm and 4pm. This service is for completed projects only.

  1. Please drive to our free parking lot in the back of our building.  
  2. Call from your vehicle 802-476-3615
  3. We will put your project out on our back stoop for you to collect.

Now Accepting Self-Service Appointments

We will begin a partial reopening of our physical storefront on July 13th via self-service appointments. Learn more.

 

Summer Office Supply Sidewalk Sale: July 22nd-24th!

Save the dates for our summer sidewalk sale! July 22-24th, 2020 we will have tables outside where you can purchase office supplies at crazy discounts. 

Other changes:

Due to Covid-19 we continue to reflect upon and update our product offerings and pricing. You will see these changes reflected throughout our website as we make them. Please note that at this time we are still keeping our storefront locked and walk-in service is not available. 

  • Effective immediately, we are discontinuing faxing, shredding, CD burning; lamination for anything we are not printing; and standard size scanning services. Standard scanning will continue to be available only via self-service. 
  • We have made changes to our canvas printing offerings as we will no longer be stretching canvas in-house.
  • Some papers have been been discontinued due to lack of demand or availability.
  • All orders, regardless of size, must be paid up front prior to printing. We are happy to keep your credit card securely on file for you. 
  • Same day orders will now incur a $10 minimum rush fee. 

Questions? Concerns? Please contact us and we'll do our best to help!

COVID19 Response - May 26, 2020

May 26, 2020

COVID-19 Response - May 26, 2020

Curbside + Pop-Up Self-Service Copying! 

We are excited to let you know we are introducing two new services this week: Curbside pickup and Pop-up Self-Service Copying!

While our retail storefront is remaining closed in response to COVID19, we are starting some new procedures to help fulfill our customers needs, while also keeping our team and customers as safe as possible. We are still following our plan from our update on April 10th - the answers to our frequently asked questions are still relevant so please review them prior to ordering.

*NEW* CURBSIDE PICK-UP SERVICE:

Starting today, May 25, 2020 we are offering optional curbside pick-up service, in addition to mailing and delivery options for print orders made through online ordering and email.

This service is only for completed projects, so please ensure you have been notified that your project is ready for curbside pickup. Projects must be paid in full online prior to pickup. 

Curbside Pick-up Process:

  • Available 1pm to 4pm weekdays.
  • Please park in our back parking lot.
  • Call 802-476-3615 from your car to request curbside pick-up.
  • We will put your project outside for you to pick-up.
  • In case of inclement weather, we will put your job out in a clear plastic tote to protect it from the elements. Please remove your project from the tote and the leave the tote on the stoop. 

*NEW* POP-UP SELF-SERVICE COPYING!

We will start hosting pop-up OUTDOOR self-service copying on Wednesdays from 1pm to 4pm (Weather Permitting).

On Wednesdays we will put our black and white self service copier out in front of our door on North Main Street. This machine can be used for all black and white copying on regular 8.5x11 paper. We will have a box outside for a pay-what-you-can model (cash or check). Credit card payments can be made online. All money raised through the pop-up copying experience will go towards our Vermont Loves Adopt-A-Sign Campaign

If you have a specific project you are working on, or if you have any questions about our capabilities and limitations, please reach out to us via email, live chat, phone or text 802-476-3615. 

As always, thank you for your continued support. 

Let's stay in touch: Please complete your communication profile 

For more information, please be sure to read our previous blogs on this topic:

March 16th - initial social distancing and storefront limitations announced

March 23rd - further storefront limitations announced

March 25th - announcement of storefront closure and resources for small business

April 10th - * this announcement includes a Frequent Asked Questions about how we are functioning at this time.*

May 13th - general update on our Covid-19 reopening timeline


how to use the self service copier

COVID19 Response - May 13, 2020

May 13, 2020

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COVID-19 Response - May 13, 2020

We hope you are staying home and staying safe as much as possible. This is an update on our team’s COVID-19 current response. As in recent weeks, things are always changing and we will keep you updated here and on our social channels. 

 

Seven weeks ago we closed our retail storefront in response to COVID19. Our Governor is now allowing retail establishments to reopen as of May 18th with some restrictions. We are very excited for our retail clients who will soon be able to reopen their storefronts. 

We, however, have decided that we will not yet be reopening our storefront to the public. Safety for our team and customers is our utmost priority. Even with restrictions, we do not currently feel that it is safe to re-open to the public in full capacity. We will continue to monitor the situation, and when we feel that certain criteria has been met, we will reopen in a slow, methodical and phased approach. 

Until then, we are still printing orders made through online ordering and email. We will continue to ship projects as they are completed. We are still following our plan from our update on April 10th - the answers to our frequently asked questions are still relevant so please review them prior to ordering

We are supporting Vermont businesses who are reopening as safely as possible by offering signage options such as floor graphics and window posters, disposable and washable menus, and other marketing collateral to help them communicate to their customers. Related: Our Top 3 Products to Help Your Business During Covid-19

In addition, we are offering free prints of all mandatory signage available from the Vermont Department of Health and the CDC. If you would like these pdfs printed for your business, please email us.

If you have a specific project you are working on, or if you have any questions about our capabilities and limitations, please reach out to us via email, live chat, phone or text 802-476-3615. 

Thank you for your continued support. 

Ghost Hug

 

 

For more information, please be sure to read our previous blogs on this topic:

March 16th - initial social distancing and storefront limitations announced

March 23rd - further storefront limitations announced

March 25th - announcement of storefront closure and resources for small business

April 10th - * this accouncement includes a Frequent Asked Questions about how we are functioning at this time.*


seedlings in plant pots

COVID19 Response - April 10, 2020

Apr 10, 2020

Hey! Let's stay in touch: Please complete your communication profile

COVID-19 Response - April 10, 2020

We hope you are staying home and staying safe as much as possible. This is an update on our team’s COVID-19 current response. As in recent weeks, things are always changing and we will keep you updated here and on our social channels. 

Please watch this message from Mollie Lannen from 3/26/2020:

Frequently Asked Questions: COVID-19 Edition

GENERAL FAQ:

Q: Are you open? / When will you re-open?
A: Our storefront is closed to the public per government guidelines. We are still able to provide printing services as an essential business, however jobs should come in via our online methods and go out via mailing options. We are not sure when we will re-open yet, please stay tuned.

Q: I called you, why did no one answer if you are still open?
A: Most of our team is working remotely. We are coming into the shop nearly every weekday to do print projects. We will answer the phone while we are in the store. The best way to reach us is via email. We can respond even when we are not physically at the store.

Q: I need curbside pickup.
A: We are *highly* recommending you have your project mailed. We are offering some curbside pickup for select projects that are time sensitive for essential businesses. Curbside pickup may include an additional fee. Please consider if you can just stay home.

Q: Why might there be a charge for curbside pickup?
A: In order to offer any kind of curbside pickup, we have to be physically available at the store. When we arrange curbside pickup, we will work out a pickup window with you and be available during that time to put your project on our stoop when you get to the parking lot. This service is available solely at the discretion of our team members, and special trips may require an additional fee. 

Q: Mailing things sounds expensive. I don’t want to pay extra for that. 
A: Safety for our team is our top priority. Mailing out projects has been identified as one of the most important ways our team can limit contact. We understand that mailing seems like an extra expense and an extra delay to you getting your project, however we have found that for most projects the expense is very minor, usually $1-$3 for things that can fit into an envelope. For larger projects we have found that USPS rates are $7-$15. Most projects we have mailed so far are around the $10 mark. For larger projects, and time sensitive ones, we can utilize Green Mountain Messenger for $18. For projects over $250 we are waiving postage fees.

Q: How do I pay you?
A: You can pay us easily and securely online through our website. We will give you the final total including tax, and that is all you will need to be able to use the form. Some people prefer to call in with a credit card, which is fine but please note that we take credit cards over the phone utilizing this same secure form, and that our availability via phone is limited right now. 

Q: I don’t want to pay with my credit card. How else can I pay you?
A: We are not accepting any cash payments at this time. We prefer that you do not pay with a check, as we are not regularly receiving our postal mail due to our limited hours, and as a result your project may be delayed. We prefer digital payment options. In addition to credit cards, we can accept PayPal, Venmo, and Veem.

PHYSICAL COPYING FAQ:

Q: I need some copies of a physical original.
A: We are not able to take in physical originals at this time. Please scan your originals and email them to us and we can make the number of copies you need and mail them to you.

Q: But I don’t have a scanner.
A: If you have a smartphone, ipad or other similar device, there are free applications you can use to take a scan of a physical original. Even if you have a digital camera you can use that to take a very clear photo of your item. 

Q: I also don’t have any kind of smartphone, ipad or other similar device that can take a photo. 
A: Unfortunately we won’t be able to help you with this project at this time. Please keep checking back for when it’s safe for us to reopen our storefront. We have self-service options in place that will allow you to make your own copies safely - but only once it’s safe to do this.

Q: I have a large project I need copied.
A: Please email us to discuss your project so we can determine if there is a safe way to get this done for you.

PRINTING FAQ:

Q: I need just a couple of prints.
A: Please email us (preferably a pdf) of the file you need printed. We can mail them to you. If the prints can be folded and put into a standard #10 envelope, that is the cheapest option. If they are flat we can also mail them flat. Small projects like this are running around $3-5 for the printing and mailing. You can pay us online and never leave your house!

Q: I have a BIG printing project.
A: Bring it on! The more the merrier. We have full access to our suppliers and wholesalers at this time. We love to hear the sound of our machines whirling. Please email us to discuss your project, it already sounds exciting. 

Q: I have a printing project I need done really quickly.
A: Please email us to discuss. Lead times on some projects are longer due to availability of staffing and supplies, however we do have a lot more flexibility in our work queue right now. 

FAXING FAQ:

Q: How do I send a fax?
A: We have discontinued this service at this time. 

BUT WHAT ABOUT.... ?

If your question was not answered here, please let us know by contacting us today. We are always problem solving to help you with your needs in a way that is safe for you and for us. Thanks!

 

For more information, please be sure to read our previous blogs on this topic:

March 16th

March 23rd

March 25th


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- Family Owned + Operated Since 1994 -
802-476-3615
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OUR GUARANTEE: We pride ourselves on providing an exceptional experience and end result for all of our clients.
Our goal is to forge long-lasting partnerships with everyone that we work with. As such, we offer an unconditional satisfaction guarantee and will do everything in our power to ensure you are a client for life.